: During or immediately after the main installation, the setup wizard will usually prompt you to install the USB serial drivers (such as CH340 or PL2303). Allow this installation to finish completely. Step 4: Connect the Hardware and Encryption Dongle
: Insert the software CD into an older computer that has a disc drive. Copy all the files from the CD onto a standard USB flash drive. Plug that USB flash drive into your new computer to run the installation.
(example – adapt to your actual sources) : During or immediately after the main installation,
Move the security key to a different USB port and restart the app.
Insert the installation CD into a computer that has a disc drive. Open or File Explorer and click on the CD drive. Highlight all files, right-click, and select Copy . Plug a USB flash drive into that computer. Open the USB drive folder, right-click, and select Paste . Copy all the files from the CD onto
Security software flags the unknown .exe file as a false positive.
| Problem | Solution | |--------|----------| | Driver installs but device not recognized | Disable (for older CH340 drivers on Win10/11). Reboot into advanced startup > Disable driver signing. | | Software opens but says “Device not found” | Run software as Admin. Check COM port in Device Manager – it may change after reboot. Try COM1, 2, or 3 manually. | | Antivirus deletes the .exe | This is common. Add the software folder to antivirus exclusions before extracting/running. | | Software asks for a CD key | Search for a “crack” or “loader” – but note that many QRMA units work with generic freeware versions that don’t need a key. | Insert the installation CD into a computer that
: If using Windows 10 or 11 with older software, right-click the installer, go to Properties > Compatibility , and select "Run this program in compatibility mode for Windows 7". Install Essential Drivers